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When to outsource tech training for employees

Kacy Zurkus | July 23, 2015
Developing, delivering and maintaining training programs can be time-consuming and costly. Knowing when to relinquish control and when not to can be an essential part of creating a skilled workforce.

Often organizations have highly qualified team members, experts willing to share their experiences and knowledge. These loyal team members who are committed to the future success of the company will be instrumental assets in an in-house training program.

When an enterprise is aware of the future skills its employees will need, it can build in a variety of in-house training programs from job shadowing and rotation to personal learning networks and special projects for individual growth. These internal steps can cultivate a sense of professional development and advancement, and strengthen employee retention while also underscoring your corporate culture and brand values.

Relying on experienced mentors to build in-house capabilities can be a piece of the overall training program, which can also include online course or video training or training with an outside consultant.

Before forging ahead with building an internal dream team for corporate training, make sure to understand any legal requirements that the company is obligated to meet, especially in the healthcare and financial industries. It's a good idea to have human resources and legal consultation involved in the development of any plan to ensure compliance with regulations.

Knowing where the organization is and where it wants to go and the costs associated with those goals will help corporations make more informed decisions about what kind of training programs will work best for them and fit within their budgets.

A very particular set of skills...

Joe Czarnecki, vice president of product and sales support IPS Learning says, "The size and scope of the training industry is huge, and training programs come in any shape, size and style." Within this multi-billion dollar industry, enterprises can find anything and everything they need for corporate training.

There are essentially four modalities that people talk about in the training industry. Czarnecki explains, "There is open enrollment, which is anyone can sign up for a course. Onsite, which means we take our content and bring it onsite to your company. There is e-training, and finally, synchronous online training, which is blended learning, adaptive learning. Some companies provide all types. Some only provide onsite training."

A variety of training methods are available depending on an organization's needs and budget. Companies can hire contract trainers to do all training or only select portions of their programs, but it's important to consider the expertise of the trainers when deciding whether to stay in-house or to outsource.

As Czarnecki says, "most companies don't have the instructional design abilities to really focus the training." Another key piece of training is the delivery. "We support our clients in helping them schedule the training, help with student enrollment and tracking student progress, and finding an instructor and a good facilitator to bring the content to life."


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