The problem with these processes is that they do not drive an end-to-end workflow and only create more holes within the process. Once a manager requests a service, the request is never tracked. As a result, no one is responsible for chasing the issue, whether they are delayed and/or forgotten. It is like having an orchestra with no conductor.
4. Spreadsheets and emails increase the probability of making mistakes.
Falling under the burden of emails and spreadsheets is not uncommon. Not only do these reduce productivity, they also contribute to the potential of making mistakes. Furthermore, managers have to coordinate across four departments on average, only increasing the complexity of the administrative workload.
So how can enterprises get their time back?
Enterprises need to look at driving massive efficiencies by automating administrative tasks and consumerising support services. By looking to convert manual processes into more streamlined services and workflows, enterprises can create internal processes that are as simple as the consumer services used at home.
This has the potential to free up millions of hours -- a resource that can focus on business growth and bottom-line profitability instead. As a result, the transformation can lead to a profound competitive advantage, delivering benefits that go far beyond simple cost savings.
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