Established contact centre provider Teleperformance has signed a three-year Memorandum of Understanding with Singapore's Republic Polytechnic (RP) to extend their partnership aimed at training and nurturing the next generation of customer experience professionals in Singapore.
Under the MoU, Teleperformance will offer 10 scholarships per year worth US$5,000 each to third-year students from the Diploma in Customer Relationship and Service Management programme at RP's School of Hospitality.
Students who are awarded the scholarship will be enrolled in a one-year management trainee programme at Teleperformance upon graduation. The best performing scholars will be given short overseas stints during their attachment, allowing them to observe global industry best practices in action.
RP students will also benefit from internship opportunities and site visits that will provide them with valuable industry experience.
In addition, the MOU includes plans for joint research programmes and staff exchanges that will allow both organisations to share knowledge and expertise in the area of customer relationship and service management, with the aim of raising industry standards in Singapore and the region.
Mr Albert Toh, Director, School of Hospitality, Republic Polytechnic said: "This is an important collaboration for Republic Polytechnic's Diploma in Customer Relationship and Service Management, as it allows our students to gain valuable industry experience, while at the same time keeping our faculty abreast of the latest industry trends to ensure that our curriculum is industry-relevant."
"We are pleased to offer RP students the opportunity to transform their passion into excellence. Our global network and emphasis on industry best practices will be invaluable as these young talents embark on a career of delivering excellent customer service," commented Jeffrey Nah, CEO, Southeast Asia, Teleperformance.
Sign up for CIO Asia eNewsletters.