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Q&A: Echo Entertainment Group CIO, Kel Telford

Hamish Barwick | March 25, 2013
Since moving into the CIO role at Echo Entertainment Group in 2011, Kel Telford has undertaken a number of IT improvement projects for the New South Wales and Queensland casino operator.

What are some of the challenges you face in the role of CIO?

The first challenge is managing demand. Because we have four properties, these all have top five priorities. We need to ensure we're working on the right things that will make the biggest difference to our customers.

The other challenge is making sure that we as IT can be more agile about the work that we do. When the business asks for things, they really want it tomorrow so we need to continue to streamline our processes.

What are the three biggest issues facing CIOs today?

We're all under pressure to be able to provide services for less cost. This is about process improvement, removing legacy equipment and doing consolidation.

Mobility is key for us and we're unchaining the work force so people don't need to sit behind a desk to do their work. By using tablets, our gaming staff can stand near a [gaming] table and have all the information that they need at hand.

What is your favourite gadget?

One of my favourite gadgets is video conferencing system Lync which we use throughout our properties. Being able to see the person's face when you call them is just fantastic.

Follow Hamish Barwick on Twitter: @HamishBarwick

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