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NYSE COO: How to find the right people for the right job

T.C. Seow | Feb. 1, 2012
How does one continue to invest while keeping one’s eyes focused on bringing about greater efficiencies? Peter Tierney, Chief Operating Officer, Asia Pacific, of NYSE Technologies, shares some insights and plans his organisation has on facing the challenges confronting the stock exchange in today’s highly competitive business environments.

At the highest levels of both NYSE Euronext and NYSE Technologies, our top priority is to stay in tune with the changing market conditions and the impact that has on our clients. Financial IT budgets are under tremendous pressure in 2012 and our goal is to identify ways to ensure that we a providing maximum value to our customers around the world. This means maximising the ROI for the investments they are making in addition to exploring potential opportunities to "mutualise" mission critical but non-differentiating infrastructure.

At a regional project level, we have a number of key initiatives due for delivery in the first half of 2012. We are making a multi million dollar investment in exchange grade connectivity throughout the Asia region. We will continue to expand our US and EU connectivity network, SFTI to provide 1Gb connectivity into and around the region. We will launch access centres in Singapore, Tokyo and Hong Kong and we recently debuted our first Asia-based "Liquidity Centre" in Tokyo. These services will streamline infrastructure a global investment firm needs to trade both on NYSE Euronext and non-NYSE Euronext venues around the globe.

In Hong Kong we are working diligently to complete the first phase of delivery for the HKEX's new Next Generation Market Data system (NGMDS) which will be a key component in their migration plans over the next two years. We are excited about the technology and this unique deployment solution.

Can you tell us how your technology organisation innovates to deliver a differentiated customer experience?

Innovation and customer focus are two of our four key corporate values. They are encouraged at all levels of the organisation and through our growing global presence, we on the cutting edge of trading technology.

In 2011 we established a Tech Advisory Group that brings together thought leaders from our client base to help us refine our plans and technology roadmaps. Our aim is to provide the kinds of services that will empower them to better manage their business and create more value for their own customers. That kind of thinking makes us an invaluable partner in the global marketplace.

Again, Open Sourcing our MAMA API to create OpenMAMA helps to support firms looking at abstracting applications from content sources. 

What were the key lessons you have learnt in ensuring that technology enables the business?

Customer intimacy has been a constant throughout my career, but it has been particularly important for NYSE Technologies. Our success comes from truly listening to and understanding our client's needs and the trends that drive them. That's how we find the most effective ways to support their business and create new efficiencies that move business and markets forward.


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