Worldwide leading provider of software solutions NICE systems has partnered with Silver Lining Solutions to help organisations - especially contact centres, back offices, branches and retail outlets - achieve greater enterprise-wide value from advanced workforce optimisation (WFO) technologies.
A leader in performance optimisation, Silver Lining Solutions offers two products to aid organisations in employee performance and training: the Optimizer and Planner, which can be set up on-premise or in the cloud.
While the Optimizer identifies the employees' skill and knowledge gaps to allow organisations to deliver tailored training, the Planner schedules and manages training plans for each employee based on their performance.
"It's critical that organisations engage and grow frontline and back office talent. Silver Lining's solutions feature a powerful method for expanding skills by offering the right training at the right time," said Yochai Rozenblat, president of the Enterprise Group at NICE.
The partnership builds on previous customer-initiated collaboration activities to improve frontline training and expand employee skill sets across contact centres, back offices, and branches.
"Previous collaboration projects produced valuable improvements in employee productivity, increasing revenue and efficiency in parallel. We look forward to offering this approach to a wider customer base through our partnership," said Amanda Westwood, CEO of Silver Lining Solutions.
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