Satya Nadella, Microsoft's new CEO, took the unexpected step Tuesday of addressing customers and partners in a 16-minute interview, and made it through without a misstep.
Previously, corporate messaging experts had said that it would be unwise for Microsoft to immediately put its CEO in front of hungry reporters because that risked an unforced error that could damage his cause before he even warmed the chair.
Instead, Microsoft circumvented reporters and staged a controlled interview — with Susan Hauser, a Microsoft executive in its enterprise and partner group, asking the questions — before a small crowd of employees. The interview, which Microsoft webcast, did not include a Q&A session with members of the audience or the media.
"Satya [Nadella] is perfectly capable of telling the story without a script," said Merv Adrian, research vice president at Gartner, and the firm's lead for its Microsoft coverage. "He is everything he showed himself to be in the videos. Ballmer was sales, loud and enthusiastic, moderately scripted. Satya will be less scripted, I think, because he has an extraordinary command of the content."
But Nadella did not stray far from the messaging that Microsoft has used for the last 20 months, that the company has pivoted from a purveyor of packaged software to one focused on devices and services. That over-arching continuity was not unexpected, said Adrian, who pointed out the need to maintain constancy when any company names a new chief executive.
"I heard continuity," agreed Rob Helm, an analyst with Directions on Microsoft, a Kirkland, Wash.-based research company that tracks only Microsoft's moves. "The business strategy and the rewards for following that will go forward, at least for the next year."
Nadella did depart from the regime of former CEO Steve Ballmer in places, however. At several times during his responses to Hauser's softball questions, he mentioned "software" or "software-powered world," harking to Microsoft's traditional strength. Ballmer had essentially dropped the word from his vocabulary as he pushed his devices-and-services strategy since its 2012 debut.
"The core evolution of hardware and software is going to define a lot of what's going to happen," said Nadella. "Everything is going to be connected to our cloud and data. All of this will be mediated by software. Software is the most malleable thing that's going to define the experiences, the insight, the ambient intelligence that's going to power these device experiences.
"To me, that capability, the heritage that this company has, is still very relevant. We have to renew it, we have to do new things, but at the same time we should be very, very confident in our ability around software as it comes to these new experiences," Nadella said.
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