Subscribe / Unsubscribe Enewsletters | Login | Register

Pencil Banner

ITIL certification guide: Mastering IT services management

Rich Hein, Sharon Florentine | Sept. 12, 2017
ITIL is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.

Note: A maximum of six credits from ITIL Complementary Qualifications can be applied towards the ITIL Expert certification.

The AXELOS site offers information on the ITIL credit program to help candidates determine the total credit value they have attained, and provides them with general guidance on additional certificates they may want to obtain, based on their specific career objectives.

 

ITIL certification exam

You can find information about the framework, accredited training providers and examination institutes here, as well as information about how to map skills and experience with the relevant certifications to map a career path in ITSM.

Prior to taking any of the ITIL exams, you should be able to pass any of the sample ITIL exams that are available online. A list of online ITIL sample exams can be found here; updated as of 2014. Professional ITIL exam preparation kits can also be found online, for a fee. ITIL Prime, for example, offers access to more than 800 ITIL Foundation questions for $59.

Additionally, Axelos offers official ITIL Android OS and iOS apps:

 

ITIL certification management board

ITIL exams are provided at three levels: Foundation, Practitioner and Manager. The certifications themselves were previously managed by the ITIL Certification Management Board, or ICMB. Originally, the ICMB included representatives from various international organizations, including the U.K. OGC, APMG, the Stationery Office (TSO), ITIL Examination Panel and Examination Institutes (EIs).

In 2006, however, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM Group. The APMG then contracted with EXIN, BCS/ISEB, Loyalist Certification Services, PeopleCert Group and other certification bodies, accrediting them as the official examination bodies.

In July 2013, ownership of ITIL was transferred to AXELOS, which maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams are administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.

 

Previous Page  1  2  3 

Sign up for CIO Asia eNewsletters.