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ITIL certification guide: Mastering IT services management

Rich Hein, Sharon Florentine | Sept. 12, 2017
ITIL is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.

When a candidate completes a given level of the ITIL examination, he or she is given the certification and the attributed credits. Each level of certification has its own requirements, all of which include earning a specific number of credits.

 

ITIL certification cost

Registration fees for ITIL certification exams vary by location, ranging from around $150 to $500. While you can self-study for ITIL exams, coursework is strongly recommended, and fees for classes, whether completed online or in a classroom setting, vary by location and institute. Training can run up from $500 for an online course to well over $1,000 for classroom-based intensive instruction, and training may or may not include exam registration fees.

When estimating total costs for ITIL certification, keep in mind that the Service Lifecycle track of the ITIL Intermediate Level certification would require five courses and five exams to complete, and the Service Capability track of the ITIL Intermediate Level certification would require four courses and four exams.

 

ITIL complementary qualifications

Fortunately, the ITIL Credit System provides credits for other IT certifications (called ITIL Complementary Qualifications) the applicant has passed, including these:

  • Problem Analyst, an APMG-International qualification teaches candidates how to prevent problems and incidents from happening. This qualification is worth 1.5 credits.
  • Lean IT, an APMG-International qualification, teaches candidates how to create a value-oriented, customer-centric culture, while removing waste, inflexibility and variability. This qualification carries 0.5 credits.
  • ISO/IEC 20000, an APMG-International certificate, enables companies to demonstrate excellence and prove best practice in IT management. It is worth 1.5 credits.
  • Service Catalogue is an APMG-International certification for those who already have an ITIL Foundation certificate. It teaches applicants how to control demand, publish and track service pricing and cost as well as automate service request management and fulfillment. This qualification is worth 1.5 credits.
  • IT Service Management Foundation is an EXIN and Tuev-Sued IT Service Management Foundation based on ISO/IEC 20000. It focuses on the core principles, practices and processes of a quality approach to IT Service Management and is worth 1 credit.
  • Certified Process Design Engineer (CPDE), an LCS certification, focuses on the assessment, design, implementation, integration and management of IT Service Management processes. This qualification is worth 1.5 credits.
  • BCS Specialist Qualifications in IT Service Management covers a broad range of industry practices including ITIL, COBIT, ISO/IEC 20000 and SFIA/SFIA. Six BCS-ISEB Specialist Qualifications are available: Specialist Certificate in Service Desk and Incident Management, Specialist Certificate in Change Management, Specialist Certificate in Service Level Management, Specialist Certificate in Business Relationship Management, Specialist Certificate in Problem Management and Specialist Certificate in Supplier Management. Each certificate earns 1.5 credits.
  • Configuration Management Database is an APMG-International certification that teaches candidates how to identify, control, report, audit and verify the service assets and CIs of a CMDB, and carries 1.5 credits.
  • Change Analyst is another APMG-International qualification that teaches candidates how to assess, authorize and manage changes within an IT service environment. This qualification earns 1.5 credits.
  • Sourcing Governance Foundation (SGF), an APMG-International qualification, teaches the main concepts of Outsourcing and Sourcing Governance and how to apply them. This qualification is worth 1 credit.
  • BiSL, an APMG-International qualification, makes candidates familiar with a framework that was created to establish a business information management domain. It also teaches how to actively manage, maintain and support the functionality of information systems. This qualification is worth 0.5 credits.
  • ASL2, an APMG-International qualification, focuses on the best practices for designing and carrying out effective application management, including the management, maintenance and upgrading of applications. This qualification is worth 1 credit.

 

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