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IT workers aren’t cogs in a machine

Paul Glen | Oct. 14, 2016
Organising IT work flows with an assembly-line model can lead to dispirited, demotivated and bored workers and dysfunctional teams.

And people who live in this state for too long are emotionally depleted, fragile and, as a group, vulnerable to a spiraling down into dysfunction when things go wrong. They don’t have the resilience to beat back despair when returning to normal is not that attractive an option anyway.

If your group looks like this, think about what you can do to make a workflow that accommodates both the tasks and the people. Not only will you be improving people’s experience of working there; you’ll also be improving the long-term effectiveness and efficiency of the group.


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