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IT departments not losing ground to managed service providers (yet)

Tom Kaneshige | April 22, 2014
Many business users say they're fed up with what they perceive as sluggish IT departments, but cringe at the thought of outsourcing to a managed services provider. However, the rise of BYOD, consumer tech and cloud computing may be clearing a path for change.

Overall, MSPs have done a poor job of evangelizing their model. Part of the problem is that many channel service providers offer managed services on top of their traditional reseller and integration services business aimed at internal IT departments, so it's difficult to champion managed services whole heartedly.

Bottom line: "There's good news ahead" for managed services providers, April says, if they can solve their marketing challenges.

 

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