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IT departments may be losing their bad reputation

Patrick Thibodeau | July 10, 2015
The pejorative that IT is the "department of "no" may no longer be true -- if it ever really was.

Joe LeCompte, principal of PMG, a maker of enterprise service catalog software, said rogue IT could be considered a wedge in the relationship. Rogue actions are often associated with the "consumerization" of expectations among employees. But if IT tells a user that it may take a week to get a server instance, the user may turn to Amazon or some other provider. If IT isn't listening to customers' needs, it risks becoming irrelevant, he said.

But from Leganza's perspective, rogue IT is a "democratization" of IT as more technology functions are carried out by the business. Some in business find that these projects are more successful when done in collaboration with IT, he said.

"Things are more positive than they were five, 10 years ago," said Leganza of the overall IT and business relationship.


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