"I'd suggest applying for a Specialist role," Dylan tells us. "Almost everyone starts here, and if you want to move to another section you just have to work towards it."
How to fill out an application form for Apple
It's important to believe in Apple, and in particular Apple's ability to help people.
"The absolute key thing to focus on is how much you believe in Apple's ability to help people," says Dylan. "Your knowledge of products is important, but I've known people get hired who have never even used an Apple product."
Assuming you're successful you'll receive a pack, outlining how awesome Apple is.
How to get a job working for Apple: the interview
You won't be surprised to learn that Apple is incredibly selective in its interviews. Typically you'll have at least two interviews, sometimes Apple interviews people four times.
"My first interview was in the business suite of a swanky London hotel," says Dylan. When arrived you are put into a holding room with about other nervous-looking people. Dylan's first interview was a group experience, where he was interviewed with all the other applications.
Five people conducted the first interview, and they greet applicants with applause. "The atmosphere is infectious," Dylan told us.
You will be asked to introduce yourself, and it's best to have a good story about your life. In particular have interesting things to say about yourself, and what you do. "There are a huge variety of candidates; there are actors, programmers and salesmen," he tells us.
Apple is not interested in typical sales-people. 'I see the interviewers grimace as one guy introduces himself as Peckham's top Carphone Warehouse salesman," says Dylan.
Talk about how you love Apple products and see them as a way to better people's technological lives. "Try to be smiley and enthusiastic," Dylan advises.
The main part of the interview will be roleplay. Each candidate must talk to a customer played by another candidate. "When it's my turn the role-playing customer asks for a top-spec MacBook Pro," says Dylan. "I ask what they're using it for and I'm told it's for word processing and internet browsing. I advise a more basic MacBook instead. That's it. Maybe two minutes and I'm done."
"I didn't know it at the time but this is what Apple Retail want," Dylan tells us. "People that will find out what's best for the customer rather than just taking the fastest route to a sale and getting them out of the door."
"If you want to work for Apple you have to focus on finding the right solution for the customer. Just be casual, relaxed and interesting enough to stand out and they'll snap you up in a second.
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