As more businesses create hybrid roles to address specific departmental needs, there needs to be open communication with IT from the start. LOB leaders should loop the CIO and any relevant employees into the hiring process as early as possible. SenecaGlobal’s Watson suggests including IT staff in the interview process to help break the ice and make future communication easier.
“It certainly varies by company situation; however, well-performing leadership teams tend to loop in the CIO prior to hiring technology or ‘IT-like’ positions on their marketing and finance teams. This is important as these IT-like resources will undoubtedly require support from the CIO’s team at some point in effecting their roles for the functional team leader,” he says.
Growing need for decentralization
It’s up to CIOs and other business leaders to give departments more autonomy around technology, while ensuring communication with IT remains open, according to Watson. Hybrid roles aren’t a replacement for IT — they’re a way to fill departmental skills gaps, while alleviating some of the burden from IT.
“Assume too much control of IT and you risk being criticized for slow delivery, lack of responsiveness and failure to meet the organization’s needs. Concede too much control to your peers and you risk exposing the organization to misaligned or even incorrect information, dis-integrated solutions and even data breaches,” says Watson.
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