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Hays finds job for AI to speed up candidate screening

George Nott | Aug. 28, 2017
But recruitment will remain a 'contact sport' says CEO.


Contact sport

Hays CEO Alistair Cox last week said the use of AI at the firm did not mean the human element of recruitment would be forgotten.

"It remains incredibly difficult for any machine to analyse the soft skills that remain so crucial to modern business. I'm yet to see an algorithm that can read things like humour, temperament or enthusiasm as effectively as a person can. And let's not forget that ultimately human oversight is still required to compile criteria - I certainly wouldn't want a machine deciding the persona of my business, and I don't think it would do a particularly good job yet," Cox said.

The technology will give hiring consultants more time to focus on higher level tasks, rather than replace them, Cox added.

"Today people do business with people and I hope that never changes," he said. "Despite the excitement and fears around the rise of AI, talent management largely remains a contact sport, where gut feeling, grounded in thousands of tiny facets of human experience which are never captured as data, plays just as strong a role as hard data."


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