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Doing the Right Things

T.C. Seow | Dec. 7, 2011
Standard Chartered's CIO, Consumer Banking, Simon McNamara, talks to CIO Asia about the bank's approach to customer service innovation in light of game changing shifts in technology.

What is the most important lesson you have learned in your role?

Taking a chance and always be willing to experiment. Have a portfolio view and be ruthless. Don't be wedded to anything. If it does not work then shut it down immediately and move onto the next thing.



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