I manage a help desk, but I seem to have few opportunities for growth. I'm feeling frustrated because I feel that many of my skills are going to waste. What should I do? The help desk (also called the service desk) is one of the most important areas of IT, and good IT management teams know that. You are the interface between the entire IT department and the company's user community. You make IT look good, or bad. Doing the job well requires enormous technical, coordination and communication skills. Therefore, your management should see you as a key leader in the company, and someone who is part of the long-term success of the department. With that said, you can leverage your skills in project management, program management and even software development. Talk to your manager about becoming more involved in non-support-related projects. If that doesn't work, and management doesn't see your value, then it's time to look elsewhere.
Sign up for CIO Asia eNewsletters.