At Wolverine, management's demand for data-driven insights is growing, so Bland is looking for people with BI skills who are also familiar with the Plex Systems ERP application, which the company uses. "We would definitely like to get more information out of [our ERP] system, so someone with BI experience would be great," he says. "We'd like to provide more information in a more timely manner so the business can be more proactive." Hyatt, says Zoghlin, is similarly looking for people "who can make analytics usable and useful for customers and colleagues."
Looking Beyond Tech Skills When Hiring IT Workers
Technology skills aren't the only factor to consider when assessing candidates for IT jobs. Employers should also consider applicants' interpersonal skills to ensure new hires will be effective in the workplace. The two most important characteristics, according to the Computerworld Forecast survey, are the ability to collaborate (cited by 66% of the respondents) and the ability to communicate with business users (62%). This comes as no surprise to Scot Melland, CEO of Dice Holdings. "So much technology is being used in every part of the organization that you need people who are good communicators," he says.
James Bland, network manager at Wolverine Advanced Materials, says those are skills he will seek in new hires. "I want to empower our users to know how IT can help them be more efficient and get their job done," he says, and that can happen only when IT helps translate systems capabilities into something the user can put to good use. "You can implement the best systems in the world, but if people don't understand what to do with them, they're useless," Bland says.
Lucille Mayer, CIO at BNY Mellon, says a customer-service mentality is a must. "Our IT department is called Client Technology Solutions, and every one of us has a client customer, whether it be internal or external," she says. "A service orientation and being customer-focused, collaborative and a great communicator is essential."
An important communication skill is speaking the language of various business domains, such as marketing, sales and finance, Melland says. In fact, according to Michael Kirven at Modis, employers are increasingly seeking people with knowledge of business disciplines in addition to tech skills, whether it's an HTML5 developer who understands the supply chain in retail or a Java developer with experience in financial derivatives trading systems. "Specialization can really drive innovation," he says.
At PrimeLending, it's all about cultural fit. "We hire for culture first," says CIO Tim Elkins. This is particularly true at the leadership level. "If we're going to hire a new manager, it's not just a matter of whether they're a good leader but whether they can adapt to our style," which Elkins calls "servant leadership" — meaning leaders are called to serve, not order people around.
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