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Digital Transformation: 3 reasons why CIOs must make HR a priority

Timothy Darton, General Manager, Workday Southeast Asia | Feb. 19, 2016
Timothy Darton of Workday highlights the three HR trends CIOs should take into account when implementing a digital transformation strategy.

This vendor-written piece has been edited by Executive Networks Media to eliminate product promotion, but readers should note it will likely favour the submitter's approach.

With digital transformation at the top of the agenda for businesses in 2016, the spotlight shines on CIOs and the technology efforts they will need to spearhead to help their organisations reach critical business goals. From marketing to finance to human resources (HR), becoming truly digital is not just about keeping pace, it's about staying ahead of the competition.

This is particularly relevant when it comes to talent management, as HR departments are asking for new technologies to stay current with how people want to work and what they expect from their jobs. Below are three key HR trends CIOs should take into account when implementing a digital transformation strategy.

1.       Changing Definitions of Worker

In recent years, we have witnessed a transformation taking place in the workforce away from the typical 9-to-5 fulltime employee. With increasingly flexible work arrangements and a rise in independent contractors, what defines a 'worker' has evolved and will continue to evolve in 2016. This changing definition of what it means to be an employee, coupled with the so-called Gig Economy, can pose significant challenges for companies that need to have the right people in the right places at the right time to support global expansion, new product development, and other events. Instead, they should be using the Gig Economy to their advantage. This will require having an human capital management (HCM) system that provides one view of the entire workforce - contingent and permanent - and delivers insights into potential workforce challenges or needs for adjustments to meet larger business goals. CIOs need to partner with their human resources counterparts to make sure that their HCM system can provide the flexibility needed to handle evolving staffing models and visibility into the total workforce, whether it's full-time, part-time, contractor, or all of the above.

2.       Democratisation of Content

Over the next few years, there will be a much greater focus on user-generated content (UGC) in the workforce, signalling a shift from the traditional command-and-control HR processes and learning management systems. For example, companies are recognising the power of employee-generated video tutorials and online surveys to help educate, collect input, and share knowledge with others. Business leaders need to be open to experimentation and help employees find ways to create quality content to support collaboration and productivity. Successful companies need to get 'UGC ready' with the right learning platforms and tools to leverage this growing trend. Without the right internal learning management system that supports how people truly learn and share information, CIOs risk having employees create and store company materials in locations that are outside of the company's control.


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