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Why manual processes become security risks

Jimmy Fitzgerald, Vice President of Asia-Pacific and Japan, ServiceNow | March 16, 2016
In the case of security, using manual tools and processes not only hinders a team's ability to find issues and solve them quickly, but also becomes a risk.

Imagine being able to automatically detect and correlate information on incidents and vulnerabilities in real-time, helping to understand the business criticality of an issue and compress the time to identify and contain an incident. Well no need - it's here!

Buying more software to detect potential threats won't bridge this gap. In fact, as my colleague Dave Wright often says, buying new software without revamping the process behind it, is like getting a shiny, new chassis and hitching up a team of horses in front. Gets you nowhere fast.

Today, it's all about enabling the enterprise with security operations that fundamentally transforms the process for security response. For us, we wanted to extend our expertise in workflow, automation and orchestration to security so that we can help enterprises move to a centralised response process for incident and vulnerability response.

By giving a clear, fact-based view into security posture, via a single platform, enterprises are able to unburden themselves with the inefficiency and ineffectiveness of manual processes, and manage security incidents and vulnerabilites through an automated workflow.

As enterprises become more digitally driven, we continue to look for ways that not only modernise incident response but aid customers in the incident investigation process with more context and threat data down the road.  Whilst organisations look to tools to detect security threats, they must also apply automation and orchestration to help respond faster -- and even automatically.  


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