Making the Smart Life pivot
Ultimately, CSP leaders must inform, convince and collaborate with internal and external stakeholders in order to drive smart-life initiatives. To better position themselves, organizations need to be aligned to meet the functional demands and that will provide the full support demanded by consumers. It is also important for CSPs to partner with businesses that can support the full spectrum of services that allows efficient scalability. Lastly, CSPs should also structure the organization to fully support smart life, from selling consumers on the concept, to comprehensive and convenient customer support on an ongoing basis, while approaching the correct demographic/segment as the market requirements evolve.
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