Mobilizing your workforce is one of the most important and far-reaching projects a business can undertake. Get it right and your business can improve productivity and performance while becoming an 'employer of choice' for talented people. Get it wrong and you can damage employee morale while losing ground to your competitors. So what steps can your business take to get its mobility strategy right?
Mark Micallef, Area Vice President of Citrix ASEAN, shares 7 tips on how organizations can kick start their mobility strategies effectively.
1. Align the objectives of your mobility project to those of the broader business. Doing this ensures the project contributes to a business's productivity, culture and customer service goals and helps secure the support of executives whose performance is measured on improvements in these areas. This in turn helps secure project funding and buy-in from affected employees. If the objectives of the project are unclear or not properly aligned with those of the business, the chances of its success are dramatically reduced.
2. Implement a mobility 'center of excellence'. Establishing centers of excellence within their IT departments enables businesses to maximize the benefits of their mobility projects. With these projects impacting on most IT functions, including networking, application development and security, these centers of excellence should include representatives from each affected area. These representatives then gain opportunities to discuss mobility in the context of their broader IT programs, overcome barriers to adoption and account for new technology developments.
3. Involve business and executive stakeholders in overseeing mobility projects. These projects impact a range of teams and functions within businesses, including management, procurement, sales and service. This makes capturing each group's mobility use cases and accounting for them in project planning and execution essential. The most effective way of doing so is to have project teams report to a committee of representatives of each area of the business. That committee may in turn provide updates to the chief executive or senior leadership team. This system of oversight - with project teams reporting as frequently as weekly or fortnightly - is also likely to ensure mobility projects proceed on schedule and meet all their milestones and objectives.
A rigorous oversight process is particularly important for mobility projects spanning multiple countries in the Asia Pacific. Differences in language, culture and technological maturity may influence how quickly mobility is be deployed in each market.
4. Don't skimp on change management or education. Mobility is much more than issuing a few tablets or smartphones to employees. Implemented properly, it transforms where, when and how people work. To maximize the value of mobility, businesses need to obtain buy-in from their workers, particularly older employees who may be less comfortable with change. In addition, companies need to educate employees about how to be productive when working outside the office, including when to switch off and devote time to personal activities. The education program should also cover policies governing data security, including processes for informing IT of a lost or stolen device to enable them to activate remote wiping procedures.
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