Knowing which executive decisions contributed to your organisation ending up in this situation provides useful insight and a way out of this adversarial situation. And, by the way, keep a close eye on the systemic risks during this process.
When it comes to implementing important, technology dependent business initiatives, management incentive schemes can be counterproductive if poorly designed. Line-of-business managerial incentive schemes should be adjusted to reflect their accountability in ensuring that important enterprise IT projects are effectively implemented.
In most instances, the IT vendor and IT department should not be expected to deliver and implement a solution that will meet the organisation's expectations within this interaction.
Just like a good meal, you need to digest your own food to get the benefit. As a CIO, you can be the chef and waiter, but the meal's for your organisation's benefit.
Source: CIO Australia
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