But the time is now right for established organizations to change their mindset if they wish to survive and thrive in a digital world. It's about adopting a digital-first approach and embracing the benefits and fresh approach that both digital technology and Millennials can bring to an organization.
Many leading business process tools available today help bridge the gap in approach, providing the rich, intuitive and adaptable processes and User Interfaces Millennials require while meeting the strict compliance guidelines imposed by IT. Tools that allow users to use familiar technology to create workflows, apply deep analytics to the underlying data and expose critical information via rich charts and dashboards.
Organizations who have adopted integrated digital information platforms and solutions have seen great benefits. For example, by taking a digital-first approach, an organization who specializes in highway and road maintenance has greatly streamlined their processes. Maintenance workers can now snap a photo of road damage on their cell phones and upload directly to the case management document, along with GPS coordinates and details of the job, at the press of a button. The repair is then assigned to a member of a work team, who similarly uploads a picture of the finished work to close the case in the system. A digital process, that works seamlessly with the existing technical infrastructure.
As Millennials continue to become the majority stakeholders in business, organizations need to rethink their approaches to adjust for their digital mindset. Balancing the Millennial requirements with traditional business sense, organizations can be successful, and ensure the seamless integration of digital tools and processes. This workforce will play a vital role in steering organizations and changing the face of business for success in a digital world.
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