Cure: proper lab testing and user acceptance testing after release and deployment
While lab testing and user acceptance testing are also involved in change management processes, they are even more critical in proper release and deployment management. If an organisation chooses to outsource its network management to a managed network service provider, it is imperative that the provider gives proper impact analysis, staging of releases, as well as early life support to avoid a Monday morning headache.
All in all, there is a permanent cure for these Monday morning headaches. Once the organisation understands the cause, they can better prescribe a treatment of consistent, reliable network management processes and procedures.
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