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People, Processes and Technology: The Perfect Combination for Successful Cloud Implementations

Dirk-Peter van Leeuwen, senior vice president and general manager, Asia Pacific, Red Hat | May 19, 2014
From being a buzz word, Cloud Computing has transitioned to become a critical and strategic component for businesses across sectors.

From being a buzz word, Cloud Computing has transitioned to become a critical and strategic component for businesses across sectors. The next step for IT decision makers is to sort through the proliferation of information to make the right choices focusing on a holistic view of all aspects within the organization -beyond IT - that are impacted by the initiative, including people, process, and technology. Effectively defining and building a complete cloud implementation (whether private, public, or hybrid) can lead to a total business transformation marked by expedited product delivery and reduced IT costs.

Making the Right Move to the Cloud

Just like IT in general, cloud implementations are increasingly moving towards a more hybrid infrastructure. Furthermore, spanning heterogeneous infrastructures, supporting multi-vendor environments, and bridging existing business workflows to this hybrid cloud world requires open approaches such as open source-just as leading public clouds have done. But within this broad open and hybrid framework, there's also a need to take into account the specific needs of each individual business.

Using a cloud methodology that addresses unique business needs, aligns with regulatory constraints, and optimizes for individual performance, cost, and risk requirements, allows for improved speed-to-market, near-limitless scalability, cost savings, increased accessibility and reduced operating risks.

With the flexibility, efficiency, and scalability offered by cloud technologies also comes the challenge of building out an implementation that maximizes the business' potential. Organizations must carefully examine their businesses to determine where, and what type, cloud is most appropriate given existing IT, based on workload-specific requirements around cost, risk, and performance.

Finding the right balance: people, process, and technology

Transforming the current enterprise IT model to a hybrid cloud model is not just a technology transformation. Treating it as such will make the transformation harder and benefits harder to meet. To uncover the right approach and realize intended benefits-no matter what the size or goals of the organization - it becomes critical to ensure the right balance of people, process and technology.


Given the rapidly changing technology landscape and the necessity to use technology to drive business value, most businesses face a quandary when it comes to internal business and IT staff. One such issue is that many veteran employees don't always have the knowledge of new business process methodologies or of newer architecture, design, and implementation skills as they relate to the cloud.

The problem can be addressed through a compelling solution by engaging with customers with deliverables-based engagements. These engagements allow projects within newer business models and technologies to be implemented, while simultaneously using a proven, hands-on mentoring process to foster the development of internal staff. This will enable customers' staff to be operationally ready to work with the new cloud infrastructures built.


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