Employers can also stand to gain from this feature by customising the rules and settings, to be in line with a company's travel guidelines. An instance would be the chatbot sending a reminder to use taxis over other transportation options if the company's travel policy so dictates.
This is line with the flexibility and intuitiveness that business travellers seek when considering how travel management can add value to their travel experience. Ultimately, business travellers should adopt a holistic travel management solution which ensures there is always the expertise on hand, be it through chatbots or through the human touch.
Lighten your e-wallet
Another common grouse faced by business travellers is keeping track of expenses made during a work trip. In the push for greater flexibility in travel arrangements, business travellers may desire to take over the reins of their corporate spending. However, in doing so, business travellers are then expected to take on the arduous task of tracking all expenses. For this, employers can overcome the issue by embracing mobile expense filing. The process can be as simple as allowing business travellers to snap a photo of their receipt and instantly filing it online as a means of recording their expenses.
Businesses can also consider the use of mobile wallets in a corporate setting. Mobile wallets allow credit or debit card information to be stored digitally on mobile devices, giving rise to the possibility of allowing a business traveller to pay for expenses with a corporate card that has been stored digitally in a company-issued mobile phone. This eliminates the hassle of having to deal with foreign currency while enforcing the company's security policy.
Wearing your heart on your wrist
While mobile technology may not feature prominently in the work lives of some consumers, most are definitely used to a certain degree of mobile technology in their personal lives. As such, they expect no less but to effortlessly transit from their personal lives to work and vice-versa. For instance, the smart watch allows employees to receive emails instantly while continuing to track vital health statistics such as sleep and activity levels.
The smart watch is an example of wearable technology or wearables, which are typically synchronised to other mobile devices, giving you access to your emails at any time and any place. A smart watch can also help the frequent-flying business traveller shorten travel times as he pulls his boarding pass information from the watch instead of fumbling for the hard copy.
Simply put, wearables are designed to make you as mobile as possible.
Mobile is not a device, it's a mind set
It is without a doubt that many have jumped onto the mobile bandwagon, relishing the convenience of a mobile-first experience. However, what is lacking is an accompanying shift to a mobile-first mind set by employers.
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