User experience will be a key factor for unified communications and having a single interface for different modes of communication will emerge as a 'must have' for enterprises in 2015.
Hybrid is the future
With the emergence of cloud-based UC, adoption of hybrid solutions encompassing a combination of cloud and premises will significantly increase. In the next few years, we'll see additional applications available as cloud services. Vendors that that offer hybrid solutions in 2015 will be better positioned for growth.
Unified Communications will become Universal Communications
Today, the UC system is about passing bits of information around, without understanding what is being transmitted or adding value. Tomorrow, it will organize the information for the benefit of the user, augmenting and contextualizing it.
The modern workspace will be a seamless blending of real-world and virtual
More interpersonal communication will be intermediated by the cloud in the next decade. Employees' "personal" clouds will be made up of multiple components connected by their "personal network." The phone will be a function that is performed, and personal mobility will continue to increase in importance.
It will be all about the app
IT departments will want to increase focus on software applications that empower people to communicate with the devices they prefer and the mode they prefer. Technologies such as WebRTC allow UC providers to build capabilities to launch a Web collaboration meeting or a screen share right out of their client. The instantaneous capabilities to collaborate will allow companies to move faster than ever before, and seamlessly within their UC environment.
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