We also helped a global financial institution address poor IT service levels and achieve a 25% reduction in costs by streamlining and managing its suppliers for security, servers, desktops, telecommunications, local area networks, online support and its data centre and helpdesk.
In order to achieve these efficiencies, CIOs need to look at the big picture and continuously strive to create not just an infrastructure, but an intelligent one.
Jon Allaway is Accenture's global group technology officer - financial services. He is based in Singapore. For more of Allaway's views, see:
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