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How to bring IT up to business speed

James Tay, CEO, Logicalis Asia | Jan. 26, 2016
This blog highlights how the rate of delivering new systems and functionality can no longer meet the demand of other business units at a manageable pace.

This vendor-written piece has been edited by Executive Networks Media to eliminate product promotion, but readers should note it will likely favour the submitter's approach.

Traditionally, enterprise IT services have been deployed at the rate at which the IT department has been able to deliver them. If Sales has to wait for the capabilities it needs, it has to wait. If Marketing has to soldier on for a while longer with its existing market analysis tools, that's the way it is.

However, today's expectations in the enterprise have changed.

Business is impatient - it's in its nature. Innovation, competitive advantage and sustained growth are the fruits of impatience. The business needs new capability to develop its products, deliver its services, serve its customers, manage its partners and enable its people.

The IT department is struggling to deliver new systems and functionality at the pace that the business needs to consume them.

The relationship between business and IT has changed

Business managers can access digital services via the cloud on their mobile devices, tablets and laptops, and realise the benefits in an instant. So, when they need to adapt quickly to market forces, launch a new product, or gain deeper customer insights, they expect the capability they need to be delivered at the speed of business. And if their IT department is unable to respond at that speed, they can choose to buy it elsewhere.

The growth in cloud-based infrastructure and application services in recent years means that business consumers are being bombarded with a massive choice of new functionality and capability directly from external specialist service providers. As a result, the relationship between Business and IT has changed. It had to, because today the business has a choice.

In the Logicalis Optimal Global CIO Survey last year, we found that nearly two-thirds of CIOs said their line-of-business managers would decide and spend on IT in the coming years. A Retail IT Survey we did a year before revealed that 80% of business decision makers admit they have already purchased technology without the knowledge of their IT department.

These findings might suggest that the IT department is about to lose control. In fact the opposite is true; the IT department is set to gain even greater control. But, to do that, it will need to make an important transition.

The relationship between IT and its core platforms must change too.

To deliver the services the business needs at the speed it demands, it will need to adopt a Service Defined Infrastructure model which will enable the IT department to switch its focus from a physical fix to policy driven service provisioning and decision making.

 

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