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Healthcare IT in 2016: Embracing Mobility

Mark Micallef, Area Vice President, ASEAN, Citrix | March 16, 2016
To reap the benefits of healthcare mobility while avoiding potential risks, organizations need to develop a structured strategy, addressing the people, policies and technologies involved.

2.     Get stakeholder buy-in

Most healthcare industry professionals have at least an anecdotal appreciation of the growing need for mobility. However, many of them still have not fully appreciated its importance in business today. 

Key constituents and employees in various departments need to be engaged early in the process in order to understand the organization's needs holistically. Inputs from IT, security, HR, legal, as well as key medical personnel should be sought to help define policies for the use of mobile and consumer devices, whether corporate-owned or BYOD.

3.     Define a clear organizational policy

A clear organizational policy is important. Ideally, healthcare institutions should formulate a policy which empowers clinicians with mobile access to the required resources.

At the same time, the policy needs to protect the organization and the privacy of its patients. This can only be done through educating the users on the responsible use of personal devices for work purposes. As such, an organization's BYOD policy must address several key areas, namely employee eligibility, security and compliance, and legal terms of use.

4.     Develop a technology strategy

Organizations have to adopt a variety of technology in order to simplify and securely enable mobility on any device. While companies will undoubtedly source for the best-in-class standalone products, a truly innovative and dynamic company will develop a technology strategy which will ensure seamless integration between the products. This integration is what differentiates technologies from solutions, and vendors from strategic partners.

5.     Prepare for a successful rollout

To drive successful adoption, organizations need to formalize their rollout plan. Ideally, businesses should create resources that make it simple for clinicians and other employees to learn about mobility. For instance, a successful rollout for BYOD includes many processes, such as the setting up of enrollment procedures, providing tools that enable self-provisioning, and establishing levels of support and maintenance.

Today, mobility is about more than just the device. It no longer suffices for healthcare companies to just support mobility in the workplace. Instead, healthcare administrators should look to maximize the value of their investment by applying it to their biggest business challenges. The five steps outlined above can help organizations reap benefits from mobility for the entire business, ultimately enabling healthcare practitioners to deliver quality care and faster response times to patients.


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