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Guest View: Manage services, not just data centre infrastructure

Eric Barbaender | Jan. 23, 2014
In the future, data centre infrastructure management (DCIM) must place greater emphasis on facilitating the provision of IT services.

DCIM as the basis for services
The highest level of DCIM coverage should encompass applications, services, and business processes. A DCIM platform, such as FNT Command, makes it possible to manage databases, business applications, software licenses, and software versions. The DCIM can even be used to create orders for internal and external service providers and to provide IT services.

This has a number of benefits. For example, it allows IT services, both internal and external, to be billed correctly and precisely. This is possible it has access to all the relevant data, such as the load under which particular physical and virtual servers and storage systems are operated in order to provide a specific service and the secondary applications (power consumption, cooling) involved.

Data centres are being confronted with stricter environmental regulations, rising energy prices, and, above all, the challenge of providing and billing IT services on demand. Data centre infrastructure management must therefore also be capable of handling these requirements.

This means that DCIM solutions cannot restrict themselves to managing the lower layers, i.e., building management systems and technology. They must provide the user with the option of building a bridge between the physical and logical elements in a data centre, as well as services and business processes.

Eric Barbaender is Head of Marketing, Facility Network Technology, at FNT Software


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