Offer comprehensive training for all your mobile users
Once you've selected the best solution, prepare a detailed rollout plan that includes employee training. Without the proper training, we find users often don't use the technology to its maximum potential. To get the most out of your investment, we recommend choosing a day and time to roll out the solution to the entire team. During this training, use advocates of the technology to share success stories from the pilot program and share the key improvement metrics that you captured and quantified. Using the participants from the pilot program to engage their peers will help create excitement and lower resistance to the new processes.
With any mobile technology investment, you are purchasing a solution, not individual devices. Without training and acceptance from your workforce, you'll likely be facing an uphill battle. Engaging your field workforce early on and listening to your employees' needs will create interest in the new solution and expedite your return on investment.
Opportunity for value-creation
With the proliferation of personal smart devices, businesses can no longer afford to ignore mobility especially when the business benefits are too valuable to be overlooked. By integrating these best practices into their mobility model, businesses could reduce mobility spending, encourage broad mobility participation, respect employee privacy and personal experience, without compromising on security and compliance or driving up support costs.
By taking these approaches to adopt mobility, I believe that businesses can tap into this trend to differentiate themselves from their competitors, ultimately creating an opportunity for value-creation rather than cost minimisation while meeting their overall business objectives.
Amos Tio is general manager, Toughbook Asia Group, at Panasonic Systems Asia Pacific.
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