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Delivering Business Outcomes Through Zero Maintenance

Srinivasan Thiagarajan, Assistant Vice President, Global Managed Services, Cognizant | July 20, 2016
By balancing portfolio maturity with operational agility, IT organizations can more effectively manage discretionary and nondiscretionary spending and keep the enterprise operationally efficient and business relevant.

Delivering business outcomes is to counter-balance the overt focus on cost. The application that is 'fit for use' needs to be 'fit for purpose' as well. A framework to baseline and enhance the business value becomes imperative to delivering the desired business results. A two-way drill-down (top-down and bottom-up) approach will ensure that the applications deliver what the business needs.

In a typical client context, these three components of zero maintenance will need to be applied in the right proportion in order to deliver on the client's short-term and long-term goals. Organizations battling with legacy platforms would want to control their op-ex as a top priority and may want to focus on controlling their non-discretionary spend. Mature organizations would up their ante towards business outcomes as most of their non-discretionary and discretionary spend are in the right proportion. Alternatively, organizations looking to go digital may have to focus on all the three-cap-ex, op-ex and business outcomes.

This approach has been seen to deliver on a wide variety of objectives, which is very important, specifically because, no two organizations have identical needs when it comes to application maintenance.

The zero maintenance approach sustains and enhances the business as well as technical value of application portfolio, positively impacting cap-ex, op-ex and business performance. With structured tools and frameworks in place, this journey can be accurately measured and tracked for any stated objective and turned into competitive advantage.


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