Evolving from e-ID to Digital ID Services on Mobile Devices
In many ways, mobile ID is a natural progression for e-ID cards, catering to the growing global popularity of mobile devices such as smartphones. Most of the ASEAN countries today already have more than 100% mobile penetration rate and smartphones contribute to 66% of the total mobile phone segment. However, before ASEAN governments can confidently dispense the majority of their services on mobile devices, they need to be able to offer the same level of security that is currently available on physical cards with embedded security chip.
Implemented through special SIM cards, mobile ID introduces mobility for e-government services, enabling citizens to access them all over the world. It enables people to sign documents through mobile digital signature, perform business transactions, access medical records, submit taxes and engage in a wide array of personalized online services over their mobile network. Using the mobile phone as an authentication device is also convenient and straightforward with the use of digit PIN codes. Overall security is also enhanced as both authentication and signature information are processed before the user is granted access.
Although mobile ID is not widely-adopted in this region yet, there are many success stories globally which ASEAN countries can refer to better understand the mobile ID's benefits. For example, Finland, the first country to implement e-ID cards globally, deployed its mobile ID solution, Finnish Mobile Certificate, in 2011. Featuring a mobile signature system with true interoperability, users can access any online services regardless of their mobile network operators (MNOs). There are over 250 online service providers, on-board and three of the current top applications are banking, online shopping and personal customer service. Besides providing enhanced convenience to the users by bringing services to their fingertips, mobile ID also dramatically boosts the cost efficiency of service providers. According to the Finland Tax Administration, the cost for a single transaction dropped from 10 - 50 cents to just 0.2 - 0.5 cents.
On top of improving security, slashing ID fraud and theft, providing a reliable digital identity through e-ID and mobile ID will help ASEAN lay the foundation of a modern digital economy. With state-of-the-art identification methods and a framework of trust for the digital world, the citizens will be empowered to access online services in a secure way. Citizens can also experience greater convenience and efficiency as they will be able to use their mobile ID to access online services and perform transactions anywhere, anytime. Digital identities will also strengthen the bond between ASEAN governments and their citizens by delivering more effective e-government services and facilitation of closer interactions. This will help ASEAN countries build a modern, secure civil register in which public services and administrations can confidently and sustainably rely on.
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