At the CIO Summit Singapore 2016, IT leaders and experts shared their thoughts on how to move beyond digital disruption and scale digitalisation.
Sandra Ng, Group Vice President, Practices, IDC Asia Pacific, said that in a hyper-digital era, not all digital disruptors are successful, and that is because they are not able to sustain growth and scale digitalisation.
To help CIOs step up their game and be an effective partner in business transformation, IDC has developed a Leading in 3D framework, which comprises of innovate, integrate and incorporate. For the innovate dimension, CIOs should focus on IT organisation development and talent management to create an innovative and digitally competent team. For integrate, CIOs need to create a reliable, scalable and secure digital infrastructure by focusing on IT service management and enterprise architecture. Finally, the incorporate dimension requires CIOs to create a flexible and optimised IT infrastructure, which can be achieved by focusing on IT and business service management, as well as vendor sourcing and management.
Digital transformation is driven by various technology initiatives. "A lot of businesses are starting to see technology innovation. The IT industry is shifting trends and finding new methods of collaboration. Collaboration has changed, and it is about being user-centric. It drives end-user workflows," said Charlie Wood, Managing Director, Dropbox.
The first panel discussion was participated by Manish Joshi, Vice President, Information Technology, Credit Suisse; George Papp, Executive Director, Head of Core Banking Technology of DBS; and Keith Carter, Actionable Intelligence Expert, Author and Visiting Senior Fellow, National University of Singapore (NUS). The key takeaway was that it is crucial to understand customer wants. To most customers today, digital is about having their daily lives fulfilled on screens, which differs from customers from previous generations. Hence, services need to adapt with times and be provided in a way that people are most comfortable with. Therefore education is important in transforming customer experience. We are in a new world, and we need to understand it - and this process should be reflexive.
But the challenge with data, is what we are going to do with unstructured data - everyone knows it's there, but no one is talking about it. Most organisations don't even know what data they have, where the sensitive data is, and what it is worth. There is too much data - stale data that are stored but not accessed - but not enough information, said Andy Ng, Vice President, Technical Sales and Services, APJ, Veritas.
Sign up for CIO Asia eNewsletters.