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Celebrating 49: Accelerating progress with collaboration

Pamela Tham, Country Director, Singapore, Avaya | Aug. 8, 2014
Avaya shares three priorities to enable businesses as they strive to become smarter.

Singapore's National Day 2014's theme celebrates the coming together of her people as one community, marking the country's growth and progress over the past 49 years. Through the years, Singapore has built a strong name globally topping ranks as the easiest place in the world to conduct business by the World Bank, and placed second in terms of network readiness by the World Economic Forum. To accelerate progress and truly run a Smart Nation, organizations need to be smart about their investments be strategic in their deployments and understand consumers' needs.

Avaya shares 3 priorities to enable businesses as they strive to become smarter:

1.       Optimizing technology investments for smarter offices through communications-enabled technologies

With ever-increasing pressure to reduce costs and improve resource management, businesses need to opt for a model that best allows them to add and contract communication resources as needed. Singapore has one of Asia's most advanced cloud environments with strong ICT infrastructure support from its government. From adopting Choose Your Own Device (CYOD as opposed to BYOD) for enterprise mobility strategies, leveraging Big Data as-a-Service, to implementing software-defined infrastructure, several of IDC's top 10 ICT 2014 Predictionshighlighted that organizations are looking at ways to maximize cloud investments. Cloud Applications, Cloud orchestration and the ability to align resources in a manner that can boost productivity and overall efficiency in the communication system securely can be extremely valuable in helping businesses extract maximum value from their investments. A well-structured collaborative cloud environment can enable enterprises to off-load the challenges of managing BYOD and CYOD environments, widely dispersed workforces and the shifting demands of end-customers. Effectively managed, this can enable a minimum 15 to 20 percent benefit on the Total Cost of Ownership. 

Communications-enabled technology will go as far as to enforce change on business processes and business models as companies are presented with more timely and relevant information about customers. And this includes the adoption of video conferencing, which is accessible to all employees including mobile workers,readily affordable and which helps businesses reapthe benefits of lower travel costs and higher productivity. Companies in Singapore and across Asia Pacific are embracing video solutions to accelerate decision-making, connect remote workers with their colleagues, and drive closer collaboration on multi-country projects.

2.       Enabling the hyper-connected generation to collaborate'real-time'

The bottleneck for businesses is no longer access to information, but the ability to connect people together with the right information, at the right time. With the explosion in the number of devices, applicationsand communication channels available to businesses it is essential for organizations to manage real-time business collaboration with a co-ordinated, user-friendly approach.To accommodate this hyper-connected generation and as address challenges posed by the consumerization of IT, BYOD and BYOA, networks need to be fully prepared. Typical working environments weren't built to cope with this wave of change: they aren't set up to deliver instant answers; they don't encourage or enable collaboration; and the technology isn't capable of delivering the experience we're used to getting at home. The network is key to enabling device and application flexibly and in 2014 more businesses will come to realize that relying on existing, and often mature, networks will limit their ability to communicate in ways that are now appreciated and even expected.

 

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