The Singapore government is a prime example of this shift, as news of it rolling out Workplace to communicate with one another marks yet another first for Singapore among governments in the world. The professional edition of the popular Facebook social networking tool has been issued to 5,300 public officers in 15 public agencies and allows them communicate with one another on their mobile phones and tablets. This application replaces Cube, which was developed in-house by the Public Service Division, after complaints such as unfamiliarity with the interface and slow loading. From this example we can see how the impetus to change the employee experience does not just lie with IT or HR - it starts with executive leadership and needs buy-in all the way down.
Hackers taking the path of least resistance will drive greater vigilance
This year, Singapore saw one of its telcos, Starhub, fall prey to Distributed Denial of Service (DDoS) attacks on its broadband network. While not uncommon, this is the first attack of that nature on Singapore's telco infrastructure. In 2017, security and operations teams must collaborate even more closely, given that hackers will continue to take the path of least resistance by exploiting common, unpatched vulnerabilities to gain access to organisations and their critical data. With many software publishers now releasing critical patches "in bulk", hackers now have more time than ever to exploit new vulnerabilities. Every unchecked application or device is a potential open door for hackers to exploit known vulnerabilities, which, on average, take 193 days to patch.
In 2017, businesses need to heighten their vigilance and take a much more proactive security posture, and move to a more holistic view of vulnerabilities across an entire organisation. Cyber security should not be seen as a cost, but as an investment to manage risk. This means a much more aggressive focus on vulnerability management to further reduce the attack surface and associated risk to the organisation and the end-users.
While businesses in Singapore accelerate the adoption of digital technologies and practices to penetrate new markets and strengthen their competitive advantage, it pays to learn from the year gone by and adapt to the challenges brought by a new year in the Digital Era.
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