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BLOG: Who owns the Data?

Phillip Beniac | Dec. 20, 2013
Phillip Beniac, Regional Vice President at QlikTech Asia Pacific looks at data ownership and asks who is really in control of business information – is it the CEO or CIO?

The past twelve months have seen more businesses take ownership of their data than ever before. Finding ways to exploit and make use of the information they’ve had in their company all along means they gain insights to improve everything from operations, to staff deployment through to customer service. As we move in to 2014, although it seems hard to believe, data will continue to take even more prominence – and there’s going to be far more of it. In fact, the International Committee for Weights and Measures thinks there is soon going to be so much data in the world that we’re soon going to run out of ways to quantify it. But, as data begins to take more prominence in organisations, who is going to take ownership for it? Traditionally data has fallen within the remit of the IT team to manage and control, but now it’s being used in the wider business sense, does that mean it falls to the CEO? Who owns the data?

Information itself has value; it’s a business asset, but isn’t always seen as one in the way that employees, laptops, tables or even lights are. Therefore, ownership within the business has always been slightly vague, especially when we question what ownership actually means. Is it simply knowing that data is yours, is it having access to it? Or is it having total control over who can use it?  

Naturally you’d be forgiven for thinking a business’s data belongs to its CEO – they are after all in charge of the company as a whole. And yet, until now, data has typically fallen into the remit of IT, as the business intelligence and data analysis systems come under their jurisdiction. To this end, employees have had to turn to the IT team when they want information on anything, such as a particular project or sales period for example, rather than getting answers directly for themselves. However, if the data comes from IT, then is it owned by the CIO?      

Interestingly, in its predictions of technology trends for 2014, Forbes thinks we’re likely to see a change here as the slew in data leads to the business needing to take more ownership over process and intelligence – this is due to the IT team’s inability to provide systems and information at the speed the business needs them.

While IT has control of the data at present, we’re fast becoming more data-driven and business users are pushing for systems that are easy to navigate themselves. They’re expecting to have information in their own hands, rather than it belonging to IT teams and being ‘on loan’ to analyse. Employees now want data simply accessible at their fingertips whenever they need it. We’re seeing a lot of businesses adopting this ‘data for all’ approach, with the IT team sourcing systems that can help them to share information with the rest of the business, in order for all employees to get their own insights from company information – as and when they need it – and to make their decisions on the spot, without having to go to the IT team, ultimately the guardians of the data. A business-wide approach to data would therefore surely then put the ownership back in the hands of the CEO?

 

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