All in all, it was indeed an interesting event with significant learning, deliberation and introduction to some very thought provoking individuals.
Well, thanks to an excellent event and some ideas from there, it seems like my earlier discussion around the three key principles that could define the future of outsourcing:
o Depth in domain Vs Breadth of services
o Revenue Augmentation Vs Processing Cost
o Discrete services Vs Integrated Services
These will need to wait till my next article.
Raja Venkateswar is an engineer from one of India's leading engineering institutions (IT-BHU) and has spent the bulk of his 19-year career working in, consulting for and developing IT/BPO/KPO solutions for the financial services industry. He is now based in Australia and works with Xchanging (www.xchanging.com) a global business processor of choice to several blue-chip firms globally. He can be reached on email@example.com or firstname.lastname@example.org
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