In a few years, we can expect ordinary workers to be procuring and managing their technology devices. Additionally, they will be leveraging cloud services to support their activities at work. This will increasingly be done without support from an IT organisation.
Obviously, younger workers will come to the workplace with a higher level of IT skills than most of their older colleagues. However, these skills will need to be enhanced throughout their working lives. Older workers have had experience of acquiring new technical skills and will need to continue this until the end of their careers. Organisations will need to ensure that IT training is available to staff throughout their careers.
In summary, IT will become embedded in business activities. The IT skill levels of ordinary workers will continue to rise as IT becomes critical to their day to day activities. Skills that are seen as specialist today or 'the preserve of the millennial generation' will be normal in the next few years. This, of course, will have a profound impact on both buyers and sellers of IT products and services.
Andrew Milroy is vice president, ICT Practice, Asia Pacific, Frost & Sullivan
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