Instead, forward thinking IT departments can be expected to position themselves as service integrators within the organisation. In other words, they will focus on procuring and integrating cloud services that can add value to specific business activities. They will then seek to ensure that these services are implemented successfully. Once implemented, the transformed business function will manage the systems and processes that the new technology underpins.
While managing systems and processes, the new function will drive innovation within the organisation by continually introducing new ways of enhancing business processes using the latest services that are provided from the cloud. For the forward thinking IT department, the CIO's role will, in many cases, change to Chief Innovation Officer.
In summary, the IT department will inevitably shrink as a proportion of the overall organisation that it serves. But, for forward thinking IT departments, the role will change to that of a service integrator, innovator, and manager of systems and processes. Its value to the business can increase substantially.
Andrew Milroy is vice president, ICT Practice, Asia Pacific, Frost & Sullivan.
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