Mobile technology and cloud computing coupled with the rapid proliferation of popular consumer devices like smartphones, iPads and tablets, are helping fuel the rising Bring Your Own Device (BYOD) trend. This is in addition to the changing consumer expectations and increasing employee demands as organisations find themselves competing globally with the increasing need to be 'always on' and 'always connected'.
The BYOD phenomenon is, however, not new, and has been evolving steadily with employees and organisations experiencing significant benefits of having access to work e-mails on personal devices. A recent IDC study1 found that 40 percent of devices that are used to access business applications are personally owned. As the market matures further, communications will witness transition into multi-modal exchanges of voice, video and text across a wide array of devices including laptops, tablets, smartphones, iPhones and even PCs. A recent report by Gartner2 outlining its Top Predictions for 2012 highlights that by 2013, 80 percent of businesses will support a workforce using tablets and enterprises will offer appliance-level support for enterprise mail and calendaring. This number is expected to reach 90 percent by 2014.
Increasing dependence and support for mobile devices also opens up enterprises to the unique challenges of manageability, security and access. The ability to find methods that can help balance the efficient integration of office tools with a variety of devices without jeopardising these key aspects will be critical in ensuring business success in 2012.
As a leader in enterprise communications, Avaya outlines five priorities for enterprises as BYOD further evolves in 2012.
1. It starts with the right collaboration framework: With the explosion of end-user devices to support, it is important for an organisation's architectural framework to evolve so that it can support multimedia and multi-modal communications using a wrap and embrace methodology. Architectures that deploy a SIP based Unified Communications framework tend to out-perform other networks as they are easily able to adapt to new contact types and better support real-time communications regardless of location, device, media or mode.
2. Manageability that puts people first: The bottleneck for businesses is no longer access to information, but the ability to connect people together with the right information at the right time. At Avaya, we call it The Power of WeTM - and it's all about driving faster collaboration, smarter decision making and achieving better business results. With the proliferation of devices, tools and communication channels, it is essential for organisations to be able to manage and channel communications in a manner that can help achieve real-time business collaboration in a single user friendly platform. Desktop video devices available today are equipped with real-time office collaboration tools that deliver context-sensitive mash-ups of chat, e-mail, social networking and video communications - all tied with a common look and feel that is very easy to use, regardless of device. Enabling consumer devices with the same business application is key to driving productivity and employee engagement.
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