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BLOG: Microsoft just doesn't learn how to keep customers happy

Marco Chiappetta | Oct. 29, 2013
Despite a plethora of interesting products, Microsoft continues to squander opportunities to do right by itself and its customers

Now is not the time for business as usual at Microsoft. The company is under siege and it must make some bold moves if it is to win back customers, bolster its image, and gain some sort of foothold in the ultra-mobile space. Do some bold and aggressive things that your potential customers will appreciate, and the turn-around will be swift. Keep waffling and trying to sneak things past people, only to capitulate later, and the recent doom and gloom will only get worse.

 

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