It's not clear what time horizon Shaw is talking about. At the very least, it's the period between now and when Ballmer leaves. But it might easily stretch beyond that, which would impose these goals and ideals on Ballmer's replacement.
If that's the case the replacement CEO won't be able to address some of the criticism facing Microsoft: that it's lost focus with too many diverse products; that it's missed the boat on mobility; that it's been left behind in tablets. And then what's the point of getting rid of Ballmer in the first place?
The true goal here seems to be to keep customers as happy as possible until the new CEO hits the ground and decides what changes to make.
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