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BLOG: How mobility benefits healthcare

Grace Ho | Nov. 20, 2012
Grace Ho, country president, Motorola Solutions Singapore, discusses the healthcare mobility revolution and how it stands to benefit healthcare practitioners, patients and the community.

The long-expected mobile revolution in healthcare is already taking place. Both healthcare providers and consumers are embracing technology as a means to improving healthcare. The one area of technology that holds much promise is mobility solutions. Healthcare providers are already harnessing the ubiquity and capabilities of wireless, mobility solutions to boost workforce productivity, enhance patient care, increase operational efficiencies and optimise IT operations.

Supported by a surge in new applications designed to address a wide range of everyday operations and processes in healthcare, healthcare mobility solutions are positioned to become a standard across the industry.

Enhancing patient care and safety

Patient safety, caregiver productivity and operational efficiency can be improved with real-time reliable information at the point of care. An eco-system of mobility enablers such as mobile computers, advanced data capture solutions and intelligent wireless networks can mobilise and enable access to critical patient records anywhere within the four walls of a healthcare facility for the care givers.

The tracking and monitoring of each patient through the scanning of their wrist tags and the automation of laboratory specimen collection and laboratory processes can reduce risks stemming from human error. Such technologies also allow caregivers to administer the right dose of the right medication to the right patient under the right conditions at the right time.

Increasing operational efficiencies

Ensuring that a patient receives quality service from the minute they enter the clinic to when they leave will make a big difference between a happy or an unsatisfied patient. New advances in mobile healthcare technologies now enable the fast and easy tracking of patient progress and assets in real-time.

Kiosks stationed at a clinic's entrance will enable the automation of a patient's arrival process, allowing healthcare practitioners to track patients' movement and their data as they move across services areas and multi-disciplinary clinics.

The task of manually tracking and transferring physical medical records is cumbersome and prone to mishandling.  Healthcare providers need to ensure and maintain accurate medical billings for each patient, regardless of the number of clinics or services they might have visited during a single appointment.

A Medical Record Information System is able to identify key factors required for searching, storing, reporting and tracking such valuable data. These solutions will enable up-to-date medical records that are available across multiple locations with real-time traceability. Such systems can also generate reports in a customised format that will suit individual user and customer needs and facilitate seamless inventory management through the automated tracking of records in digital format. Barcode and RFID readers further ensure accuracy and minimise storage requirements.

Boosting the productivity of a workforce

Reaching the right people for a timely and effective response is of utmost importance for healthcare givers. Keeping everyone in a healthcare facility connected can save precious minutes needed to put calls through regular channels or to ensure all equipment are functioning at all times. Healthcare providers need to harness the power of a proper work order management system, which can provide a systematic management of a wide range of work orders that will improve workforce utilisation, reduce unnecessary wastage of resources and handle priority tasks on time.


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