We know that enterprises are demanding ever higher quality of video solutions as their own employees, customers, partners and suppliers are bringing their own personal experiences and devices into play in the work place. So if unified communications is going to realise its potential, then we need to ensure that the organisational experience matches, if not exceeds, the personal one. Companies are already reaping benefits - one company I know of has reduced travel by double digit percentages, others have seen a significant improvement in work / life balance across its employees. The great promise of video and unified communications is that it enables organisations to truly leverage their greatest asset - the people who work for and with it.
John Hayduk is President, Product Management and Service Development, Tata Communications.
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