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BLOG: Business transformation and the expansion into Asia

Stephen Yeo | Oct. 5, 2011
Stephen Yeo, CEO BT SEA, discusses the transformational role of the CIO and why a centralised IT infrastructure is essential to successful expansion into the Asia Pacific market.

It is here where conversations around transitioning to the cloud are coming in to question, with many CIO's seeking to understand which services they should place in the cloud, which should be kept on-premise and which to combine.

In the area of cloud services, hybrid models are emerging that combine multiple cloud offerings, provide more tailored services, more integrated security and better service level agreements. It is also possible to combine private clouds and existing on-premise services, with those located in the public cloud. The advantage is that CIO's can then view technology investments as a stage in a progressive migration path that focuses on strategic business needs, rather than a huge upfront cost. In effect, CIOs can break down big decisions into smaller, less risky ones.


Ensuring the longevity of IT assets

Business models have to evolve to remain competitive. They must deliver services much more effectively and IT is a central component of this process, delivering services in the most technologically advanced way possible. As such, questions in the boardroom must be raised around the longevity of existing IT assets and of current IT capabilities to support business transformation.

Against this backdrop of changing attitudes towards IT, the business case boils down to efficiency of service and customer experience. Organisations that can operate more efficiently on both a human and IT level and then measure the effectiveness of these changes and benchmark success, stand to do well.


The dawn of dynamic collaboration

In today's highly connected and competitive world, being at the forefront of communication is one of the most critical factors for business success, especially when operating in an international marketplace.

Successful business transformation requires an increased focus on IT to enable businesses to adapt to market changes and reduce operational costs. So in a climate where the next change is around the corner and the pace of technological change shows no signs of abating, businesses must react quickly or risk falling behind the competition - a fate no organisation wishes to fall victim to.



Stephen Yeo is CEO of BT South East Asia.



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