* Financial penalties for service failure need to be locked into the SLA.
* Knowing where data is hosted and the legal requirements around that data.
* Easy data migration so they can shift to other service providers without lock-in.
* A regular "real-world" backup of all data held in the cloud.
* Rock-solid security.
Cloud services are already part of the economic infrastructure. As they become even more pervasive, the consequences of service failure become even more serious.
Certainly Adobe's massive failure caused serious problems to its customers, and its communication with customers since has been far less than satisfactory. However, the incident serves as fair warning as to the likelihood and potential severity of cloud failures. If-or perhaps when-such problems happen to a major infrastructure provider, the effect could threaten the entire economy. Ironically, in the name of business efficiency.
Jonny Evans is an independent journalist/blogger who first got online in 1993. He's author of Computerworld's AppleHolic blog and also writes for others in the U.S., the U.K. and Europe. Winner of an Azbee Award in 2010, Jonny enjoys new and disruptive technology and likes music almost as much as he likes his large and shiny dog.
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