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BLOGS

Don’t overlook the hidden treasure in your middle and back-office

Aug. 22, 2017 | NACHIKET DESHPANDE, GLOBAL DELIVERY LEADER, BANKING AND FINANCIAL SERVICES, COGNIZANT; AND MANISH BAHL, SENIOR DIRECTOR, CENTRE FOR THE FUTURE OF WORK, COGNIZANT

Customer-centric investments in front-end services will deliver value only if the middle and back-end systems are capable of delivering those services in a sustained and flexible manner. How can banks and financial services organisations do so?

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